When you buy on Faded Cotton, payment goes to the seller through Stripe at checkout so they can ship right away. Our Buyer Protection Guarantee stands behind that payment. Here's the timeline:

1. You pay at checkout via Stripe. The seller is paid and ships.
2. The seller ships within 3 business days and adds tracking.
3. You receive the item and confirm delivery in-app.
4. If something's wrong, open a dispute within 30 days.

When a dispute is opened, we review the evidence and — if it's resolved in your favor — refund you and pursue recovery from the seller.

You're protected if:

• Your item never arrives (tracking shows no delivery within 30 days).
• The item is significantly different from its listing description or photos.
• The item arrives damaged due to poor packaging.
• The item is suspected to be inauthentic or a reproduction sold as genuine.

If you need to file a dispute:

1. Go to My Purchases and find the order.
2. Tap "Report a Problem" and select the reason.
3. Upload photos and describe the issue clearly.
4. The seller is notified and can respond.
5. Our team reviews both sides and issues a ruling.

Most disputes are resolved within 5–7 business days.

If your dispute is resolved in your favor, you'll receive a full or partial refund to your original payment method. Refunds typically appear within 5–10 business days, depending on your bank.

Our support team is here to help. Use the feedback button in the app or email us at support@fadedcotton.com.